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Value Management Group International, LLC

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About VMGI

Professional Staff

Bill Keller, Business Analyst

VALUE MANAGEMENT GROUP INTERNATIONAL LLC, St. Louis, MO

Project experience includes:

Credit Card Processing Systems

Evaluation of business processes impacted by card processing system including customer service, marketing, risk management, and others
Business case development and financial modeling for different card processing system alternatives
Research and analysis of client card processing system requirements for desired business growth
Evaluation of third party card processing systems and RFP management

Chargebacks Operations

Detailed analysis of all chargeback processes including work-case management, chargeback rule compliance, correspondence management, and customer service
Organizational structure review analyzing business impact on customer service, fraud, and accounting
Employee resource and management review revealing opportunities to merge processes and more effectively utilize skilled managers
Systems processing evaluation including RFP management and recommendation of appropriate technology vendors
Detailed process mapping, cost analysis, and design of a new chargeback process lowering cost while maintaining service and compliance levels

Collections and Recovery

Fiscal performance review of post-chargeoff bankruptcy efforts
Evaluation of organizational structure and recommendations on staffing and location of operation centers
In depth review of recovery, asset valuation, and skip tracing systems functionality and effectiveness
Analysis of team recovery performance at the bankruptcy type, adjustor, and account level
Facilitated the creation of team processing rules to share best practices and ensure consistency among adjustors

EDUCATION

TRUMAN STATE UNIVERSITY , Kirksville , MO 1996

WASHINGTON UNIVERSITY , St. Louis , MO 2001